Dispatch estimates will be in the product description. Any products in the same order as Pre Orders will be shipped together when ready, as you have paid one shipping charge. If you would like other items before the Pre Orders are ready, please order them separately. We can also arrange this at a later date if you change your mind and want the rest of your items sooner.
UK: 2-5 working days. Orders are dispatched 2-3 times a week, 2nd class, or 1st Class and Tracked is available too. If you require speedy delivery for a certain date, email us and we will try to help.
* Macbook skins take the longest out of all our items, usually arriving within 2 weeks. These are bulk printed once a week, sent to our studio and then dispatched. All items within your order will be dispatched at the same time, however not always in the same parcel.
Rest of the world: 5-14 working days. We offer both standard and tracked shipping options worldwide. Please note that if you do not order with tracking, we cannot be held responsible for any lost items, nor replace them.
When to contact us if your order hasn't arrived
UK: 8 working days. We can see whether delivery has been attempted or not.
Rest of the world: 14 working days.
Please note that if you do not order with tracking, we cannot be held responsible for any lost items, nor replace them free of charge. However, do send us an email at firstname.lastname@example.org if you believe your order is lost as we can contact royal mail on your behalf for more information.
UK: Per product, delivery costs range from just £1 to £3.50 for 2nd class, £1,50 to £4 for 1st class and £7 to £8.50 for your parcel to be tracked. Additional products will increase the postage cost, however these are the maximum rates. If the checkout says there is no shipping available, you have ordered an amount that is too heavy for us to post to you. Please split your items up into two orders, or email us for help.
Europe: Per product, delivery costs range from £3.50 - £9 for standard shipping and £11.50 to £16 for your order to be tracked. If the checkout says there is no shipping available, you have ordered an amount that is too heavy for us to post to you. Please split your items up into two orders, or email us for help.
Rest of the world: Our delivery costs range from £3.50 to £14 and £12.50 to £19.50 for your order to be tracked. This may vary depending on the amount of your order, so to check the price, simply follow through to the checkout page. If the checkout says there is no shipping available, you have ordered an amount that is too heavy for us to post to you. Please split your items up into two orders, or email us for help.
Please note: We are currently only able to fulfil international orders under a certain weight whilst we transition onto new shipping rates. This is why you might receive a "shipping unavailable to your location" message at checkout. This is only temporary and normal international postage will resume in a couple of weeks.
Wrong/an incomplete delivery address
In the event of this you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.
If an order arrives damaged, or you believe it is faulty in any way, please contact email@example.com as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error.
Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.