Dispatch estimates will be in the product description. Any products in the same order as Pre Orders will be shipped together when ready, as you have paid one shipping charge. If you would like other items before the Pre Orders are ready, please order them separately. We can also arrange this at a later date if you change your mind and want the rest of your items sooner.
UK: 2-10 working days. Orders are dispatched 5 days a week, 2nd class, or 1st Class and Tracked is available too. If you require speedy delivery for a certain date, email us and we will try to help.
Rest of the world: [We are only shipping internationally to the US and Canada while we organise our new post-Brexit shipping requirements] 7-20 working days. We offer both standard and tracked shipping options worldwide. Please note that if you do not order with tracking, we cannot be held responsible for any lost items, nor replace them.
When to contact us if your order hasn't arrived
UK: 14 working days. We can see whether delivery has been attempted or not.
Rest of the world: 20 working days.
Please note that if you do not order with tracking, we cannot be held responsible for any lost items, nor replace them free of charge. However, do send us an email at email@example.com if you believe your order is lost as we can contact royal mail on your behalf for more information.
UK: Per product, delivery costs range from just £1 to £3.50 for 2nd class, £1,50 to £4 for 1st class and £7 to £8.50 for your parcel to be tracked. Additional products will increase the postage cost, however these are the maximum rates. If the checkout says there is no shipping available, you have ordered an amount that is too heavy for us to post to you. Please split your items up into two orders, or email us for help.
Europe: Per product, delivery costs range from £3.50 - £9 for standard shipping and £11.50 to £16 for your order to be tracked. If the checkout says there is no shipping available, you have ordered an amount that is too heavy for us to post to you. Please split your items up into two orders, or email us for help.
Rest of the world: Our delivery costs range from £3.50 to £14 and £12.50 to £19.50 for your order to be tracked. This may vary depending on the amount of your order, so to check the price, simply follow through to the checkout page. If the checkout says there is no shipping available, you have ordered an amount that is too heavy for us to post to you. Please split your items up into two orders, or email us for help.
Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed with us. Once items have left the studio, we are unable to control or predict what these fees might be, as this depends on the country being shipped to. If you have any questions about this, please pop us an email and we will assist wherever we can.
Wrong/an incomplete delivery address
In the event of this you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.
If an order arrives damaged, or you believe it is faulty in any way, please contact firstname.lastname@example.org as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error.
Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.