What is your returns/exchange policy?
We accept returns in the case of faulty or damaged products. If an order arrives damaged, or you believe it is faulty in any way, please contact firstname.lastname@example.org as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.
We do accept exchanges as long as products are returned in original condition (note: Macbook skins can only be exchanged if they have not been removed from their plastic backing).
Do you cover the cost of returned or exchanged items?
Unfortunately as a small business, it costs us a lot of money to send and resend orders and so we just can’t cover the cost of returning orders to the studio, with the exception of those that are faulty or damaged. If you are unsure about a product or have any issues at all, do send us an email and we can chat about your order in more detail.
When should I expect to receive my order?
We post our orders 2-3 times a week. The shipping time will depend on the shipping method you selected at checkout and your location. Click here for more detailed shipping information. Our standard shipping rate is 2nd Class. I need to receive my order by a certain date.
Is it possible to rush delivery?
Selecting first class or tracked delivery will definitely hurry along the process of receiving your new goodies. We post 2-3 times a week, however we are always happy to try and accommodate special requests, so feel free to get in touch via email and we will do everything we can to get it to you in time.
Oh no! I gave you the wrong/an incomplete delivery address!
In the event of this you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.
Oh no! My order has arrived damaged/faulty!
Don’t panic! Just contact email@example.com as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.
Do you ship to my country?
We do ship worldwide! Although it’s expensive, we do recommend selecting tracked options for overseas orders. In order to see your shipping rates, go to the checkout and input your address.
Are all items shipped together?
Yes, with the exception of Macbook Skins, which are sometimes sent separately to the rest of your order in order to protect them from being damaged by other items in your order. In this case, both parcels will be dispatched at the same time but may not arrive together.
I have pre-ordered an item, will everything arrive together?
Yes, when the pre orders are ready to ship your whole order will ship. To avoid this, please place your order separately, or email us to arrange a separate shipping fee and we can dispatch the items that are ready!
Do you offer discounts?
We do offer some long-term discounts when you buy multiple items such as keyrings, cards and prints. However, only one of these discounts can be applied at a time. We don't often run discounts (got to keep 'em a treat!) but when we do we announce them on Instagram so be sure to follow us at @sighh.studio
Can you make custom pieces?
As Polly focuses on designing new product ranges, we do not take on custom pieces but are open to collaboration discussions. Just pop us an email at firstname.lastname@example.org and we can have a chat!
Are you able to donate a product to our raffle/charity/good cause?
We love to support what we can and it is always worth popping us an email at email@example.com to see what we can do to help.
Do you have options on your website for sending a gift to a friend/family?
Absolutely! We have the option at checkout to add a gift message/gift wrap to your order, which you can see here. As well as this, if you're looking to buy a card for a loved one, we can also write a message into your card orders for you and send them straight to your loved ones on your behalf.
Why does my Mountra not look as shiny as those photographed?
We post out Mountras with protective film on top in order to protect them from scratches during transit. Once this has been removed, it will reveal your shiny, pristine Mountra pieces underneath.
Why does my Macbook skin/phone case not fit my laptop/phone?
There are lots of different Macbook and phone models to choose from when selecting the sizing of your new Macbook skin or phone case. It is very easy select the wrong one when placing your order and, although the date/model might seem like it should fit, small differences such as retina display or the year of production can result in small differences which may not affect the overall size of the laptop or phone, but can result in your Macbook skin/case not fitting perfectly onto your product. If you’re not sure, we are more than happy to answer any questions via email!
Unfortunately, if you have attempted to apply your Macbook skin we cannot accept a return as we won’t be able to resell it. In the event of this, sometimes the best option is to cut the skin to size and not remove the apple logo, but we can organise a replacement for a smaller cost.
Still have questions? We are happy to help! Don't hesitate to get in touch with us at firstname.lastname@example.org